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A couple of weeks ago, my brother exclaimed over breakfast about how simple it was to file a claim through a live chat feature. I hopped onto https://toggleauto.com/ toggle insurance customer service to test it myself after noticing the chat icon buried in the footer. Within seconds, a representative guided me through policy tweaks and even helped me upload a photo of my registration. The whole conversation felt casual, almost like texting a friend, and I left knowing I could adjust my plan or start a claim without ever dialing a traditional call center.
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